Returns Policy

📦 YAGI WRLD RETURNS & SHIPPING POLICY

March 25, 2025

We understand that clothing fits differently on each individual and want you to love your purchase. We're happy to assist with size or fit advice before ordering – just drop us an email at sales@y-gi.com.

🔄 RETURNS & EXCHANGES POLICY:

All sales are final. However, if you need to request an exchange or return within 14 days of purchase, please ensure the item is:
✔️ Unworn
✔️ Unwashed
✔️ In original packaging
✔️ Free from makeup, tan, perfume or damage

For hygiene reasons, any returns that fail our quality check cannot be refunded or exchanged.

Please note:
❌ We do not accept returns outside of the 14-day window.
📧 To begin your return, visit https://y-gi.com/apps/return_prime or email us.

🧾 VIRTUAL QUALITY CHECK – REQUIRED FOR RETURNS:

Before your return can be approved, you must pass our Virtual Quality Check by uploading the following via the return portal:

  • 📸 A full image of the item in its original, unworn condition

  • 🔖 A clear image of the security tag attached to the item

  • 🗓️ A photo with today’s date written on a piece of paper placed next to the item (or a time-stamped photo)

Returns will not be approved without this step.

🌍 INTERNATIONAL RETURNS (Non-UK)

If you are returning from outside the UK, you must use the return label we provide.
Once your return is approved, you will be charged a flat return fee through the portal, which covers the cost of your return label and all customs/duties:

  • USA: £35

  • EUROPE: £33

  • AUSTRALIA, CANADA, NEW ZEALAND & REST OF WORLD: £45

After payment, your return label will be emailed to you.
📬 If you do not receive your label within 24 hours of approval, please contact sales@y-gi.com.

⚠️ Do not ship your item before receiving our label – this helps avoid delays or customs complications.

🇬🇧 UK RETURNS

Once your return is approved:

If you are returning your order from within the UK, you will be provided with the return address after your return has been approved.

You are welcome to use a courier of your choice once the address is shared.

📦 Don’t forget: clearly mark your parcel with your full name and order number so we can process your return without delay.

🛑 FINAL NOTES

  • Return requests are approved within 2–3 business days (after the virtual quality check).

  • Refunds or exchanges are processed only after items pass our physical quality inspection upon arrival.

  • Return shipping costs are not refundable unless the item is faulty or an error occurred on our part.

  • If you need help at any point, contact us at sales@y-gi.com – we’re here to help!