Refund policy
Welcome to YAGI WRLD. We want every order to be smooth, from checkout to delivery, returns and aftercare.
By placing an order with YAGI WRLD, you confirm that you have read and agreed to this Shipping, Returns & Refund Policy.
Quick links: Returns Portal · Contact Us form
[YG-1] Shipping Rates & Delivery Times
We ship from fulfilment centres in the UK and the US so your order travels the shortest route. Delivery times start once your order has been dispatched; processing time (see YG-2) is separate.
🇬🇧 United Kingdom
- DPD Standard: 3–5 business days, £5.99
- DPD Next Business Day: 1 business day, £9.99
- DPD Saturday Delivery: Saturday, £12.99
🇺🇸 United States
US orders ship domestically from our Florida fulfilment centre. Rates are calculated at checkout from the total weight of your order.
| Service | Delivery | Up to 3 lb | Over 3 lb |
|---|---|---|---|
| Standard | 3–5 business days | $12 | $18 |
| Express | 1–2 business days | $20 | $30 |
| Overnight | Next business day | $45 | $60 |
Orders placed after the courier cut-off time, at weekends or on public holidays are processed the next business day.
🇨🇦 Canada
Canadian orders ship from our Florida fulfilment centre.
- Standard: 3–5 business days, $25 USD / $35 CAD (the currency shown depends on your market at checkout)
Canadian orders may be subject to import duties, taxes or carrier fees unless stated otherwise at checkout (see YG-5).
🇪🇺 Europe & Ireland
Eligible orders are shipped Delivered Duty Paid (DDP). Where shown at checkout, duties and taxes are included in your price, so you won't pay extra on delivery.
- Standard: 7–10 business days, €40
- Express: 3–5 business days, €75
🌍 Rest of World
| Destination | Service | Delivery | Price |
|---|---|---|---|
| Australia & New Zealand | DHL Express | 2–3 business days | $80.90 AUD |
| United Arab Emirates | DHL Express | 2–3 business days | AED 220 |
| Nigeria | DHL Express | 3–6 business days | Shown at checkout (NGN) |
| Rest of Africa | DHL Standard | 5–6 business days | £65 |
| All other countries | DHL Standard | 5–6 business days | £45 |
[YG-2] Order Processing
Orders are usually processed within 1–2 business days. During launches, sales, public holidays or very busy periods this can take longer.
When your order ships, you'll receive a confirmation email with tracking. Orders with several items may ship in separate parcels; if so, you'll get tracking for each one.
[YG-3] Order Changes & Cancellations
We start processing orders shortly after they're placed, so we can't guarantee changes or cancellations once checkout is complete. This includes changes to the delivery address, contact details, items or sizes, shipping method or fulfilment location.
If you need help, contact us through our Contact Us form as soon as possible. Once an order has been dispatched, it can no longer be changed or cancelled.
Please check your delivery details carefully before checkout. If a parcel is returned to us because of an incorrect or incomplete address, a re-delivery charge may apply.
[YG-4] Delivery
We work with DPD, DHL, FedEx, UPS, USPS, Canada Post and other approved carriers. Your courier depends on your destination, parcel size and chosen service.
Delivery times are estimates, not guarantees. Delays can happen for reasons outside our control, such as severe weather, customs checks, courier disruption, public holidays or incorrect delivery details.
Safe-place and no-signature deliveries
If you request or authorise delivery without a signature (for example to a safe place, a neighbour, reception or another location), the parcel is treated as delivered once the courier confirms delivery to that location. YAGI WRLD can't accept responsibility for loss, theft or damage after that point.
Courier tracking, GPS data, delivery photos and signatures may be used as proof of delivery.
If your parcel is delayed, missing or delivered to the wrong place, please complete our Contact Us form (choose "Courier issue") and contact us before contacting your payment provider (see YG-11).
[YG-5] Customs, Duties & Taxes
- United Kingdom & United States: no additional import duties or customs charges.
- Europe & Ireland: eligible orders ship DDP; where stated at checkout, duties and taxes are included.
- Canada & all other destinations: import duties, taxes, brokerage or carrier handling fees may apply unless stated at checkout. These are set by the destination country or carrier and are the customer's responsibility.
If a parcel is refused, abandoned or returned because customs charges weren't paid, any resulting customs fees, return shipping or carrier charges may be deducted from any refund or Store Credit due.
[YG-6] Returns & Exchanges
If you're not completely happy, eligible full-price items can be returned or exchanged within 14 days of delivery. All requests must be started through our Returns Portal.
Eligibility
To be accepted, items must:
- Be requested within 14 days of delivery.
- Be unworn, unwashed and unused.
- Be free from stains, makeup, fake tan, perfume, deodorant, pet hair, odours or other marks.
- Have all original product tags and security tags attached.
- Be returned in their original condition and packaging.
- Match the item(s) on your approved return request.
Returns sent without approval or to the wrong fulfilment centre may be refused and sent back to you at your cost. Items that don't meet these requirements will be sent back to you free of charge.
How to return
UK, US & Canada: start your return in the Returns Portal. Once approved, you'll receive return instructions and, where applicable, a return label. Keep your proof of postage and tracking until your return has been processed.
All other countries: start your request in the Returns Portal. Once approved, our Customer Experience team will explain how to buy the required prepaid return label and commercial invoice. Please don't send an international return unless we've told you to.
Exchanges
Exchanges are available through the Returns Portal for orders delivered to the UK, US and Canada, subject to product eligibility, stock and inspection of your returned item. Replacement items aren't reserved until your original item has been received and approved. If your requested item is unavailable, we'll issue Store Credit instead.
Exchanges are not currently available for orders outside the UK, US and Canada.
Return shipping costs
Return shipping is the customer's responsibility unless we sent the wrong item, confirmed a fulfilment error, confirmed the item is faulty, or agreed in writing to cover it.
Original shipping, upgraded delivery and return shipping costs are non-refundable unless required by law or we've confirmed an error on our side.
[YG-6.1] Sale & Discounted Items
This applies to any item bought at a reduced price, including sale items, site-wide promotions and purchases using a discount code.
- Sale and discounted items are Store Credit or exchange only. They are not refunded to your original payment method.
- Store Credit is issued as a YAGI WRLD Gift Card.
- Exchanges follow the rules in YG-6 (UK, US & Canada only, subject to stock). Customers in other countries receive Store Credit.
- The same 14-day window and eligibility rules in YG-6 apply.
Final Sale
Items clearly marked Final Sale, including selected Black Friday, Cyber Monday and other promotional products, can't be returned or exchanged.
None of this affects your statutory rights if an item is faulty, damaged or not as described.
[YG-7] Faulty or Damaged Items
Every order is checked before it leaves us. If your item arrives damaged or has a manufacturing fault, please tell us within 72 hours of delivery by starting a request in our Returns Portal. Customers outside the UK, US and Canada may also be asked to request a paid return label through our Contact Us form to arrange an approved return.
Please include:
- A photo of the whole item.
- Clear photos of the damage or fault.
- Photos of the product and security tags.
- The original product packaging, outer shipping packaging and shipping label (where applicable).
We may ask for more information or for the item to be returned for inspection. Once reviewed, we'll replace the item, issue Store Credit, or refund where required by law.
Reporting within 72 hours helps us resolve your claim quickly. Nothing in this section affects your statutory rights where goods are faulty or not as described.
[YG-8] Inspection, Refunds & Store Credit
Every return is inspected before a refund, exchange or Store Credit is approved. A return is complete once it has arrived at the correct fulfilment centre, passed inspection, matches your return request, has all tags attached and meets the requirements of this policy.
Items showing signs of wear, washing, alteration, damage, stains, odours or missing tags may be refused and returned to you free of charge.
Refunds
Approved refunds for eligible full-price items go back to your original payment method. Once we've issued it, your bank or payment provider may take a few days to show it.
Store Credit
Where a refund to your payment method isn't available under this policy (for example, sale and discounted items), approved credit is issued as a YAGI WRLD Gift Card.
[YG-9] Payment Providers & Chargebacks
This policy applies to all purchases, including those made with Klarna, Clearpay, PayPal, Shop Pay Installments or any other payment provider.
If something goes wrong with your order, please contact us before opening a dispute or chargeback. We can usually sort it out faster.
If a dispute or chargeback is opened, we may share relevant evidence with the payment provider, including order and payment confirmation, tracking, delivery confirmation, GPS data and photos, customer communications, return records, and confirmation that this policy was accepted at checkout.
The following are not generally valid grounds for a chargeback: ordering the wrong size, change of mind, delivery within the estimated timeframe, or not following our returns process.
Fraudulent claims, false disputes or attempts to keep goods while obtaining a refund may be reported to the relevant payment provider, bank or fraud prevention agencies.
[YG-10] Order Security Verification
To protect our customers from fraud, we may carry out security checks before dispatching some orders. If asked, you may need to provide:
- Government-issued photo ID matching the billing name or delivery recipient.
- A photo of the payment card showing only the last four digits. Cover all other numbers, and never show the security code (CVV).
- Confirmation of your billing or delivery address.
- Any other information reasonably needed to verify the purchase.
Please use our secure verification link we email to you. If we don't receive the information within a reasonable time, we may cancel the order and issue a full refund.
[YG-11] Lost, Stolen & Courier Issues
If your parcel seems delayed, lost, misdelivered or stolen, contact us as soon as possible and complete our Contact Us form (choose "Courier issue"). We may ask for:
- Confirmation of your delivery address.
- Confirmation that you've checked with neighbours, reception and any safe place.
- Photos, CCTV or other supporting evidence, where available.
- A signed declaration that the parcel wasn't received.
We investigate with the courier, which can take several business days. Depending on the outcome, we'll replace the order, issue Store Credit, or refund where required by law. We may decline a claim where the evidence confirms successful delivery.
Customer Support
Our Customer Experience team is here to help. Please get in touch through our Contact Us form.
We aim to reply within 24–48 hours, Monday to Friday, excluding UK public holidays.
Agreement
By placing an order with YAGI WRLD, you confirm that you have read, understood and agreed to this Shipping, Returns & Refund Policy, including our shipping rates, delivery terms, customs requirements, returns and exchanges process, refund and Store Credit rules, payment dispute procedures and order security checks.