TERMS OF SERVICE Last Updated: March 2025

OVERVIEW This website is operated by YAGI WRLD. Throughout the site, the terms "we", "us" and "our" refer to YAGI WRLD. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, and policies outlined here.

By accessing our site or purchasing from us, you engage in our “Service” and agree to the following Terms of Service (“Terms”), including any additional policies referenced or linked within. These Terms apply to all site users including browsers, customers, and contributors.

Please read these Terms carefully. If you do not agree to all the terms and conditions, you may not access the site or use any of our services. Continued use following changes constitutes acceptance.

Our store is hosted via Shopify Inc., providing us with our e-commerce platform.

  1. ONLINE STORE TERMS You confirm you are the age of majority in your jurisdiction or have given consent for any minor dependents to use the site. You must not use our products for any illegal or unauthorized purpose or violate any applicable laws. Any breach results in immediate termination of service.

  2. GENERAL CONDITIONS We reserve the right to refuse service to anyone at any time. You understand your content (excluding credit card details) may be transferred unencrypted across networks. You may not reproduce, duplicate, sell, or exploit any part of the Service without written permission.

  3. ACCURACY OF INFORMATION Content on this site is provided for general information and may not be current or complete. We reserve the right to modify content without obligation to update.

  4. MODIFICATIONS TO SERVICE AND PRICES Prices may change without notice. We reserve the right to modify or discontinue the Service without notice.

  5. PRODUCTS & SERVICES Certain products may only be available online and in limited quantities. We reserve the right to restrict sales by location or individual. Product descriptions and pricing are subject to change.

  6. BILLING AND ACCOUNT INFORMATION We may limit or cancel orders and will attempt to notify you if this occurs. You agree to provide accurate billing information and promptly update any changes.

  7. OPTIONAL TOOLS We may provide access to third-party tools "as is" without warranties. Use at your own risk and ensure you agree with the third party's terms.

  8. THIRD-PARTY LINKS We are not responsible for content or practices of third-party websites linked on this site.

  9. USER FEEDBACK By submitting comments or feedback, you give us unrestricted rights to use them. You agree your content will not violate any laws or third-party rights.

  10. PERSONAL INFORMATION Your personal data is handled according to our Privacy Policy.

  11. ERRORS AND OMISSIONS We reserve the right to correct any inaccuracies or omissions and update site content accordingly.

  12. PROHIBITED USES You may not use the site for any unlawful purposes or in a manner that could harm others, infringe on rights, or disrupt service.

  13. DISCLAIMER AND LIMITATION OF LIABILITY We do not guarantee uninterrupted or error-free service. All products and services are provided "as is". We are not liable for any damages related to your use of the Service.

  14. INDEMNIFICATION You agree to indemnify YAGI WRLD and its affiliates from any claims arising from your breach of these Terms.

  15. SEVERABILITY If any provision is deemed unenforceable, the remainder shall remain in effect.

  16. TERMINATION These Terms remain in effect until terminated. Breaches may result in service suspension or termination.

  17. ENTIRE AGREEMENT These Terms constitute the full agreement between you and us.

  18. GOVERNING LAW These Terms are governed by the laws of the UK.

  19. CHANGES TO TERMS We may update these Terms at any time. Please check this page regularly.

  20. CONTACT INFORMATION Questions should be directed to: sales@y-gi.

    🖤 YAGI WRLD SHIPPING, RETURNS & REFUND POLICY

    Welcome to YAGI WRLD.

    We're committed to providing a smooth shopping experience from checkout through to delivery, returns and aftercare.

    By placing an order with YAGI WRLD, you confirm that you have read and agreed to this Shipping, Returns & Refund Policy.

    [YG-1] SHIPPING RATES & DELIVERY TIMES

    We fulfil orders from multiple fulfilment centres to provide the fastest available delivery based on your shipping destination.

    Delivery estimates begin once your order has been dispatched. Processing times are separate from shipping times and may vary during busy periods.

    🇬🇧 United Kingdom

    DPD Standard
    3–5 Business Days — £5.99

    DPD Next Business Day
    1 Business Day — £9.99

    DPD Saturday Delivery
    Saturday Delivery — £12.99

    🇺🇸 United States

    Orders are fulfilled domestically from our Florida fulfilment centre.

    Orders up to 3 lb

    Orders over 3 lb

    Shipping charges are calculated automatically at checkout based on the total weight of your order.

    Orders placed after the applicable courier cut-off time, on weekends or public holidays will be processed on the next business day.

    🇨🇦 Canada

    Canadian orders are fulfilled from our Florida fulfilment centre.

    Standard Shipping — 3–5 Business Days — $25 USD / $35 CAD

    The final currency displayed at checkout depends on your selected market.

    Unless otherwise stated at checkout, Canadian orders may be subject to import duties, taxes or carrier fees charged by Canadian authorities. These charges are not collected by YAGI WRLD and remain the customer's responsibility.

    🇪🇺 Europe & Ireland

    Eligible orders are shipped Delivered Duty Paid (DDP).

    Where shown at checkout, applicable duties and taxes are included in your purchase price, meaning qualifying orders should not incur additional customs charges on delivery.

    🌍 Rest of World

    Destination Shipping Service
    Australia & New Zealand DHL Express — 2–3 Business Days — $80.90 AUD
    United Arab Emirates DHL Express — 2–3 Business Days — AED 220
    Nigeria DHL Express — 3–6 Business Days — ₦126,632.19
    Rest of Africa DHL Standard — 5–6 Business Days — £65 GBP
    All Other Countries DHL Standard — 5–6 Business Days — £45 GBP

    [YG-2] ORDER PROCESSING

    Orders are normally processed within 1–2 business days.

    During new product launches, promotional events, public holidays or periods of exceptionally high demand, processing may take longer.

    Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

    Where appropriate, orders containing multiple items may be shipped separately. If this happens, you'll receive tracking details for each shipment.

    [YG-3] ORDER CHANGES & CANCELLATIONS

    We begin processing orders shortly after they are placed.

    For this reason, we cannot guarantee that an order can be changed or cancelled once checkout has been completed.

    This includes requests to change:

    If you need assistance, please contact sales@y-gi.com as soon as possible.

    Once an order has been dispatched, it can no longer be cancelled or amended.

    Customers are responsible for ensuring that all delivery information is accurate before completing their purchase. If a parcel is returned due to an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

    [YG-4] DELIVERY

    We work with trusted courier partners including DPD, DHL, FedEx, UPS, USPS, Canada Post and other approved domestic and international carriers.

    The courier used for your order depends on your delivery destination, parcel size and selected shipping service.

    Although we always aim to meet our estimated delivery times, delays can occasionally occur due to circumstances outside our control, including:

    Delivery estimates are provided as a guide only and are not guaranteed.

    Delivery Responsibility

    Once your order has been handed to the courier, responsibility for delivery transfers to the courier.

    If you request or authorise delivery without a signature, including delivery to a safe place, neighbour, reception or alternative location, YAGI WRLD cannot accept responsibility for loss, theft or damage once delivery has been confirmed.

    Courier tracking updates, GPS data, delivery photographs and signatures may be used as evidence that a parcel has been successfully delivered.

    If your parcel appears to have been delayed, lost or delivered incorrectly, please complete our Courier Delivery Assistance Form before contacting your payment provider.

    [YG-5] CUSTOMS, DUTIES & TAXES

    Orders delivered within the United Kingdom and United States are not subject to additional import duties or customs charges.

    Eligible orders shipped to Europe and Ireland are sent Delivered Duty Paid (DDP). Where stated at checkout, applicable duties and taxes are included in the purchase price.

    Orders shipped to Canada and other international destinations may be subject to import duties, customs charges, brokerage fees or carrier handling charges unless otherwise stated at checkout.

    These charges are determined by the destination country's customs authority or delivery carrier and are the customer's responsibility.

    If a shipment is refused, abandoned or returned because customs charges were not paid, any customs fees, return shipping costs or carrier charges incurred may be deducted from any refund or Store Credit due.

    [YG-6] RETURNS, EXCHANGES & ELIGIBILITY

    We hope you love every purchase from YAGI WRLD. If you're not completely satisfied, eligible items may be returned or exchanged within 14 days of delivery.

    All return and exchange requests must be submitted through our online Returns Portal:

    https://y-gi.com/a/returnzap

    Return Eligibility

    To qualify for a return or exchange, items must:

    Items returned without approval, sent to the incorrect fulfilment centre or failing to meet these requirements may be refused.

    Returning Your Order

    United Kingdom, United States & Canada

    Customers whose orders were delivered within the United Kingdom, United States or Canada can complete eligible returns and exchanges directly through our Returns Portal.

    If your request is approved, you'll receive the appropriate return instructions and, where applicable, an approved return label.

    Please retain your proof of postage and tracking information until your return has been processed.

    All Other Countries

    Customers outside the United Kingdom, United States and Canada should also begin their request through the Returns Portal.

    Once approved, our Customer Experience team will provide instructions for purchasing the required prepaid return label and commercial invoice before your parcel is returned.

    Please do not arrange your own international return shipment unless specifically instructed by YAGI WRLD.

    Exchanges

    Exchanges are available only where offered through our Returns Portal and are subject to:

    Replacement items are not reserved until your original item has been received and approved.

    If your requested item is unavailable, Store Credit may be issued instead.

    Customers outside the United Kingdom, United States and Canada are not currently eligible for exchanges.

    Return Shipping Costs

    Return shipping costs are the customer's responsibility unless:

    Original shipping charges, upgraded delivery services and return shipping costs are non-refundable unless required by applicable law.

    Final Sale

    Items marked Final Sale cannot be returned or exchanged.

    This includes selected products purchased during Black Friday, Cyber Monday or other promotional events where the promotion or product has been clearly identified as Final Sale.

    Nothing in this policy affects your statutory rights where an item is faulty, damaged or not as described.

    Discounted Items

    Items purchased at a discounted price, including purchases made using discount codes or site-wide promotions, are not eligible for a refund to the original payment method.

    Where an eligible discounted item is accepted for return, Store Credit will be issued as a YAGI WRLD Gift Card.

    This does not affect your statutory rights relating to faulty or incorrectly supplied goods.

    [YG-7] FAULTY OR DAMAGED ITEMS

    We take great care to ensure every order leaves our fulfilment centre in excellent condition. If you believe your item has arrived damaged or has a manufacturing fault, please notify us within 72 hours of delivery.

    To submit a claim, please start your request through our Returns Portal.

    Customers outside the United Kingdom, United States and Canada may also be asked to contact sales@y-gi.com after submitting their request to arrange an approved international return.

    To help us assess your claim, please provide:

    Once your claim has been reviewed, we may:

    Claims submitted outside the required timeframe or without sufficient supporting evidence may be declined.

    Nothing in this policy affects your statutory rights where goods are faulty or not as described.

    [YG-8] RETURN INSPECTION, REFUNDS & STORE CREDIT

    All returned items are inspected by our fulfilment team before a refund, exchange or Store Credit is approved.

    A return is only considered complete once:

    Items showing signs of wear, washing, alteration, damage, stains, odours or missing tags may be refused.

    If a return does not meet our eligibility requirements, it may be rejected and returned to the customer at their expense.

    Refunds

    Approved refunds will be issued to the original payment method used at checkout.

    Please allow your payment provider time to process the refund once it has been issued. Processing times vary depending on your bank or payment provider.

    Original shipping charges, upgraded delivery services and return shipping costs are non-refundable unless required by applicable law or where YAGI WRLD has confirmed an error.

    Store Credit

    Where a refund is not available under this policy, any approved credit will be issued as a YAGI WRLD Gift Card.

    Store Credit may be offered for eligible discounted items, exchange alternatives or other situations outlined within this policy.

    [YG-9] PAYMENT PROVIDERS & CHARGEBACKS

    By completing a purchase using Klarna, Clearpay, PayPal, Shop Pay Installments or any other payment provider, you agree to this Shipping, Returns & Refund Policy.

    If you experience an issue with your order, we ask that you contact YAGI WRLD before opening a payment dispute or chargeback. In most cases, our Customer Experience team will be able to resolve the issue more quickly.

    Where a payment dispute or chargeback is opened, YAGI WRLD reserves the right to provide relevant evidence to the payment provider, including but not limited to:

    The following are not generally considered valid grounds for a chargeback:

    Fraudulent claims, false payment disputes or attempts to retain goods while obtaining a refund may be reported to the relevant payment provider, financial institution or fraud prevention agencies.

    [YG-10] ORDER SECURITY VERIFICATION

    To help protect our customers and prevent unauthorised transactions, YAGI WRLD may carry out additional security checks before dispatching selected orders.

    Where requested, customers may be asked to provide:

    For your security, all other card numbers must be covered and the card security code (CVV) must never be visible.

    Verification requests may be completed using our secure verification form:

    https://forms.monday.com/forms/64ccd692f5131200157a3148a14c0ddf?r=euc1

    If the requested information is not provided within a reasonable timeframe, YAGI WRLD reserves the right to cancel the order and issue a full refund.

    [YG-11] LOST, STOLEN & COURIER ISSUES

    If your parcel appears to have been delayed, lost, misdelivered or delivered incorrectly, please contact us as soon as possible.

    To help us investigate, customers may be asked to complete our Courier Delivery Assistance Form and provide additional information, including:

    Courier investigations are carried out in partnership with the delivery provider and may take several business days to complete.

    Following the outcome of an investigation, YAGI WRLD may, at its sole discretion:

    Refunds are not automatically issued for courier delays, lost parcels or delivery disputes.

    Courier Delivery Assistance Form

    https://wkf.ms/4hbiNmZ

    CUSTOMER SUPPORT

    If you need assistance with your order, our Customer Experience team is here to help.

    Email: sales@y-gi.com

    We aim to respond to all enquiries within 24–48 hours, excluding weekends and public holidays.

    AGREEMENT

    By placing an order with YAGI WRLD, you confirm that you have read, understood and agreed to this Shipping, Returns &Refund Policy, including our shipping rates, delivery terms, customs requirements, returns and exchanges process, refund policy, payment dispute procedures and order security measures.