Exchange/Return Policy

SIZING ENQUIRIES

For assistance with sizing, and fit enquiries, please email pa@y-gi.com, as we understand clothes fit differently on different individuals.

EXCHANGES

All sales are final, on the rare occasion you need to exchange sizing within 14 days, please ensure item was not worn, has no soiling, or damage. 

Please fill our Exchange Portal here: 

https://y-gi.com/apps/return_prime

Any item that does not pass Quality check, will be automatically shipped back and Exchange request cancelled

RETURNS

On the rare occasion you require a Return within 14 days of purchase, we have a rigorous Return Process to ensure that the item is completely untouched, unaltered and unworn, due to safety and hygiene purposes.

Please fill our Return Portal here: 

https://y-gi.com/apps/return_prime

Please note, you are responsible for Return costs, we recommend sending via Tracked service to ensure smooth delivery back.

Any item that does not pass Quality check, will be automatically shipped back and Return request cancelled

Please note Refunds/Exchanges outside of 14 days cannot be processed. People who purchased within Black Friday/Christmas have 30 Days to Return/Exchange.