🖤 YAGI WRLD — SHIPPING & RETURNS POLICY

Effective November 2025

🖤 BLACK FRIDAY SHIPPING & RETURNS NOTICE

Valid from Thursday 27 November – Monday 1 December

• Due to extremely high order volumes, dispatch time is 24–72 hours.

• DPD Next Day Delivery will NOT be available during this period.

• All Black Friday & Cyber Monday purchases are FINAL SALE and are not eligible for return, refund or exchange — except in cases of damage or incorrect shipment.

✈️ SHIPPING RATES & DELIVERY TIMES (YEAR-ROUND)

Customs & Duties

International orders may incur customs fees, duties or taxes depending on the local authority.
These charges are the responsibility of the customer.

If a parcel is refused and returned to us, all courier fees will be deducted from any refund.

🔄 RETURNS & EXCHANGES (STANDARD POLICY)

You may request a return of eligible items within 14 days of delivery, if they are:

✔ unworn
✔ unwashed
✔ unused
✔ free from stains, makeup, tan, deodorant, perfume
✔ returns requested through the Returns Portal
✔ security tags intact

❗ FINAL SALE ITEMS — including all Black Friday / Cyber Monday purchases — are not returnable.

If unsure about sizes or fits, please contact us at:
📩 sales@y-gi.com

🪄 VIRTUAL QUALITY CHECK (REQUIRED)

All return requests must be validated before approval.

You must upload:

• photo of the unworn item

• photo of security tag

• photo of the packaging

• photo with written date visible

• reason for return

Returns without evidence cannot be approved.

📦 HOW TO RETURN YOUR ITEM

🇬🇧 UK RETURNS

Once approved, use any courier of your choice to return your items to:

Rioz Global Ltd
Unit 2C
7 Forrest Park Way
Pease Pottage
RH11 9ZG
United Kingdom

Please ensure:

✔ Your full name is in the parcel
✔ Your order number is inside the parcel

And keep your tracking information.

🌍 INTERNATIONAL RETURNS (outside UK)

All international returns must use a prepaid DHL return label.

This ensures:

✔ proper customs documentation
✔ full duties prepaid
✔ secure return transit
✔ no risk of being returned or destroyed
✔ timely processing

Purchase your return label here:
🔗 https://y-gi.com/products/dhl-return-label-usa-35

When purchasing, select the correct region:

• USA — £35

• Australia — £40

• Europe — £33

• Rest of World — £45

Within 24 hours, you’ll receive:

📩 Your DHL shipping label
📄 Your commercial invoice

Both must be printed and attached to the parcel.
Failure to include the commercial invoice may result in customs seizure or parcel rejection.

🕒 REFUND APPROVAL

Refunds are processed only when:

✔ item has arrived at our warehouse
✔ passed physical inspection
✔ matches the virtual return check

Return shipping fees are not refundable unless:

• YAGI sent the wrong item

• YAGI sent a defective item

✉️ CUSTOMER SUPPORT

For sizing, returns or order help:
📩 sales@y-gi.com

AGREEMENT

By purchasing from YAGI WRLD, you agree to:

• shipping policy

• customs policy

• return policy

• final sale terms