🖤 YAGI WRLD — SHIPPING & RETURNS POLICY

Effective November 2025

🖤 BLACK FRIDAY SHIPPING & RETURNS NOTICE

Valid from Thursday 27 November – Monday 1 December

• Due to extremely high order volumes, dispatch time is 24–72 hours.

• DPD Next Day Delivery will NOT be available during this period.

• All Black Friday & Cyber Monday purchases are FINAL SALE and are not eligible for return, refund or exchange — except in cases of damage or incorrect shipment*
  

✈️ SHIPPING RATES & DELIVERY TIMES (YEAR-ROUND)

Customs & Duties

International orders may incur customs fees, duties or taxes depending on the local authority.
These charges are the responsibility of the customer.

If a parcel is refused and returned to us, all courier fees will be deducted from any refund.

🔄 RETURNS & EXCHANGES (STANDARD POLICY)

You may request a return of eligible items within 14 days of delivery, if they are:

✔ unworn
✔ unwashed
✔ unused
✔ free from stains, makeup, tan, deodorant, perfume
✔ returns requested through the Returns Portal
✔ security tags intact

❗ FINAL SALE ITEMS — including all Black Friday / Cyber Monday purchases — are not returnable.

If unsure about sizes or fits, please contact us at:
📩 sales@y-gi.com

🪄 VIRTUAL QUALITY CHECK (REQUIRED)

All return requests must be validated before approval.

You must upload:

• photo of the unworn item

• photo of security tag

• photo of the packaging

• photo with written date visible

• reason for return

Returns without evidence cannot be approved.

📦 HOW TO RETURN YOUR ITEM

🇬🇧 UK RETURNS

Once approved, use any courier of your choice to return your items to:

Rioz Global YAGI 
Unit 2C
7 Forrest Park Way
Pease Pottage
RH11 9ZG
United Kingdom

Please ensure:

✔ Your full name is in the parcel
✔ Your order number is inside the parcel

And keep your tracking information.

🌍 INTERNATIONAL RETURNS (outside UK)

All international returns must use a prepaid DHL return label.

This ensures:

✔ proper customs documentation
✔ full duties prepaid
✔ secure return transit
✔ no risk of being returned or destroyed
✔ timely processing

Purchase your return label here:
🔗 https://y-gi.com/products/dhl-return-label-usa-35

When purchasing, select the correct region:

• USA — £35

• Australia — £40

• Europe — £33

• Rest of World — £45

Within 24 hours, you’ll receive:

📩 Your DHL shipping label
📄 Your commercial invoice

Both must be printed and attached to the parcel.
Failure to include the commercial invoice may result in customs seizure or parcel rejection.

🕒 REFUND APPROVAL

Refunds are processed only when:

✔ item has arrived at our warehouse
✔ passed physical inspection
✔ matches the virtual return check

Return shipping fees are not refundable unless:

• YAGI sent the wrong item

• YAGI sent a defective item

✉️ CUSTOMER SUPPORT

For sizing, returns or order help:
📩 sales@y-gi.com

AGREEMENT

By purchasing from YAGI WRLD, you agree to:

• shipping policy

• customs policy

• return policy

• final sale terms

*Final Sale Items
Products marked as “Final Sale”, “Last Chance”, “Clearance”, or otherwise identified as non-returnable are sold at a significantly reduced price and are not eligible for return, refund, or exchange unless they are faulty, not as described, or otherwise in breach of your statutory rights.

This exclusion does not affect your legal rights under theConsumer Rights Act 2015. If a Final Sale item is faulty or develops a fault within a reasonable period, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights.

Change-of-mind returns, including requests for different sizes, colours, or styles, are not accepted on Final Sale items.

By completing a purchase of a Final Sale item, you acknowledge and agree that the item is non-returnable except where required by law.