🖤 YAGI WRLD SHIPPING, RETURNS & REFUND POLICY

Welcome to YAGI WRLD.

We're committed to providing a smooth shopping experience from checkout through to delivery, returns and aftercare.

By placing an order with YAGI WRLD, you confirm that you have read and agreed to this Shipping, Returns & Refund Policy.

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[YG-1] SHIPPING RATES & DELIVERY TIMES

We fulfil orders from multiple fulfilment centres to provide the fastest available delivery based on your shipping destination.

Delivery estimates begin once your order has been dispatched. Processing times are separate from shipping times and may vary during busy periods.

🇬🇧 United Kingdom

DPD Standard
3–5 Business Days — £5.99

DPD Next Business Day
1 Business Day — £9.99

DPD Saturday Delivery
Saturday Delivery — £12.99

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🇺🇸 United States

Orders are fulfilled domestically from our Florida fulfilment centre.

Orders up to 3 lb

• Standard Shipping — 3–5 Business Days — $12 USD
• Express Shipping — 1–2 Business Days — $20 USD
• Overnight Shipping — Next Business Day — $45 USD

Orders over 3 lb

• Standard Shipping — 3–5 Business Days — $18 USD
• Express Shipping — 1–2 Business Days — $30 USD
• Overnight Shipping — Next Business Day — $60 USD

Shipping charges are calculated automatically at checkout based on the total weight of your order.

Orders placed after the applicable courier cut-off time, on weekends or public holidays will be processed on the next business day.

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🇨🇦 Canada

Canadian orders are fulfilled from our Florida fulfilment centre.

Standard Shipping — 3–5 Business Days — $25 USD / $35 CAD

The final currency displayed at checkout depends on your selected market.

Unless otherwise stated at checkout, Canadian orders may be subject to import duties, taxes or carrier fees charged by Canadian authorities. These charges are not collected by YAGI WRLD and remain the customer's responsibility.

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🇪🇺 Europe & Ireland

Eligible orders are shipped Delivered Duty Paid (DDP).

Where shown at checkout, applicable duties and taxes are included in your purchase price, meaning qualifying orders should not incur additional customs charges on delivery.

• Standard Shipping — 7–10 Business Days — €40
• Express Shipping — 3–5 Business Days — €75

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🌍 Rest of World

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[YG-2] ORDER PROCESSING

Orders are normally processed within 1–2 business days.

During new product launches, promotional events, public holidays or periods of exceptionally high demand, processing may take longer.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Where appropriate, orders containing multiple items may be shipped separately. If this happens, you'll receive tracking details for each shipment.

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[YG-3] ORDER CHANGES & CANCELLATIONS

We begin processing orders shortly after they are placed.

For this reason, we cannot guarantee that an order can be changed or cancelled once checkout has been completed.

This includes requests to change:

• Delivery address
• Contact details
• Products or sizes ordered
• Shipping method
• Fulfilment location

If you need assistance, please contact sales@y-gi.com as soon as possible.

Once an order has been dispatched, it can no longer be cancelled or amended.

Customers are responsible for ensuring that all delivery information is accurate before completing their purchase. If a parcel is returned due to an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

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[YG-4] DELIVERY

We work with trusted courier partners including DPD, DHL, FedEx, UPS, USPS, Canada Post and other approved domestic and international carriers.

The courier used for your order depends on your delivery destination, parcel size and selected shipping service.

Although we always aim to meet our estimated delivery times, delays can occasionally occur due to circumstances outside our control, including:

• Severe weather
• Customs inspections
• Courier network disruption
• Public holidays
• Incorrect delivery information
• Other unforeseen events

Delivery estimates are provided as a guide only and are not guaranteed.

Delivery Responsibility

Once your order has been handed to the courier, responsibility for delivery transfers to the courier.

If you request or authorise delivery without a signature, including delivery to a safe place, neighbour, reception or alternative location, YAGI WRLD cannot accept responsibility for loss, theft or damage once delivery has been confirmed.

Courier tracking updates, GPS data, delivery photographs and signatures may be used as evidence that a parcel has been successfully delivered.

If your parcel appears to have been delayed, lost or delivered incorrectly, please complete our Courier Delivery Assistance Form before contacting your payment provider.

[YG-5] CUSTOMS, DUTIES & TAXES

Orders delivered within the United Kingdom and United States are not subject to additional import duties or customs charges.

Eligible orders shipped to Europe and Ireland are sent Delivered Duty Paid (DDP). Where stated at checkout, applicable duties and taxes are included in the purchase price.

Orders shipped to Canada and other international destinations may be subject to import duties, customs charges, brokerage fees or carrier handling charges unless otherwise stated at checkout.

These charges are determined by the destination country's customs authority or delivery carrier and are the customer's responsibility.

If a shipment is refused, abandoned or returned because customs charges were not paid, any customs fees, return shipping costs or carrier charges incurred may be deducted from any refund or Store Credit due.

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[YG-6] RETURNS, EXCHANGES & ELIGIBILITY

We hope you love every purchase from YAGI WRLD. If you're not completely satisfied, eligible items may be returned or exchanged within 14 days of delivery.

All return and exchange requests must be submitted through our online Returns Portal:

https://y-gi.com/a/returnzap

Return Eligibility

To qualify for a return or exchange, items must:

• Be requested within 14 days of delivery.
• Be unworn, unwashed and unused.
• Be free from stains, makeup, fake tan, perfume, deodorant, pet hair or other marks.
• Have all original product tags and security tags attached.
• Be returned in their original condition and packaging.

Items returned without approval, sent to the incorrect fulfilment centre or failing to meet these requirements may be refused.

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Returning Your Order

United Kingdom, United States & Canada

Customers whose orders were delivered within the United Kingdom, United States or Canada can complete eligible returns and exchanges directly through our Returns Portal.

If your request is approved, you'll receive the appropriate return instructions and, where applicable, an approved return label.

Please retain your proof of postage and tracking information until your return has been processed.

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All Other Countries

Customers outside the United Kingdom, United States and Canada should also begin their request through the Returns Portal.

Once approved, our Customer Experience team will provide instructions for purchasing the required prepaid return label and commercial invoice before your parcel is returned.

Please do not arrange your own international return shipment unless specifically instructed by YAGI WRLD.

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Exchanges

Exchanges are available only where offered through our Returns Portal and are subject to:

• Product eligibility
• Stock availability
• Country availability
• Successful inspection of the returned item

Replacement items are not reserved until your original item has been received and approved.

If your requested item is unavailable, Store Credit may be issued instead.

Customers outside the United Kingdom, United States and Canada are not currently eligible for exchanges.

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Return Shipping Costs

Return shipping costs are the customer's responsibility unless:

• We sent the incorrect item.
• We confirmed a fulfilment error.
• Your item has been confirmed as faulty.
• We agreed in writing to cover the return shipping costs.

Original shipping charges, upgraded delivery services and return shipping costs are non-refundable unless required by applicable law.

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Final Sale

Items marked Final Sale cannot be returned or exchanged.

This includes selected products purchased during Black Friday, Cyber Monday or other promotional events where the promotion or product has been clearly identified as Final Sale.

Nothing in this policy affects your statutory rights where an item is faulty, damaged or not as described.

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Discounted Items

Items purchased at a discounted price, including purchases made using discount codes or site-wide promotions, are not eligible for a refund to the original payment method.

Where an eligible discounted item is accepted for return, Store Credit will be issued as a YAGI WRLD Gift Card.

This does not affect your statutory rights relating to faulty or incorrectly supplied goods.

[YG-7] FAULTY OR DAMAGED ITEMS

We take great care to ensure every order leaves our fulfilment centre in excellent condition. If you believe your item has arrived damaged or has a manufacturing fault, please notify us within 72 hours of delivery.

To submit a claim, please start your request through our Returns Portal.

Customers outside the United Kingdom, United States and Canada may also be asked to contact sales@y-gi.com after submitting their request to arrange an approved international return.

To help us assess your claim, please provide:

• A photograph of the complete item.
• Clear photographs of the damaged or faulty area.
• Product and security tags.
• The original product packaging.
• The outer shipping packaging (where applicable).
• The shipping label (where applicable).
• Any additional information or photographs requested by our Customer Experience team.

Once your claim has been reviewed, we may:

• Replace the item.
• Issue Store Credit in the form of a YAGI WRLD Gift Card.
• Request that the item is returned for further inspection before making a final decision.

Claims submitted outside the required timeframe or without sufficient supporting evidence may be declined.

Nothing in this policy affects your statutory rights where goods are faulty or not as described.

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[YG-8] RETURN INSPECTION, REFUNDS & STORE CREDIT

All returned items are inspected by our fulfilment team before a refund, exchange or Store Credit is approved.

A return is only considered complete once:

• The parcel has been received at the correct fulfilment centre.
• The item has passed our inspection.
• The returned item matches the original return request.
• All original product and security tags remain attached.
• The item meets the eligibility requirements outlined in this policy.

Items showing signs of wear, washing, alteration, damage, stains, odours or missing tags may be refused.

If a return does not meet our eligibility requirements, it may be rejected and returned to the customer at their expense.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Please allow your payment provider time to process the refund once it has been issued. Processing times vary depending on your bank or payment provider.

Original shipping charges, upgraded delivery services and return shipping costs are non-refundable unless required by applicable law or where YAGI WRLD has confirmed an error.

Store Credit

Where a refund is not available under this policy, any approved credit will be issued as a YAGI WRLD Gift Card.

Store Credit may be offered for eligible discounted items, exchange alternatives or other situations outlined within this policy.